Primary Responsibilities:
- Assists with the training and support of Information Commons student assistants in the circulation and basic reference functions of the Information Commons service point. This includes providing guidance concerning material and equipment checkout, basic research inquiries, and use of in-house equipment such as computer lab computers, microfilm readers, and photocopiers.
- Monitors library opening and closing procedures.
- Troubleshoots circulating laptop computers, iPads, cameras, and other equipment.
- Understands and applies the principles, policies, and procedures regarding user privacy in library services.
- Assists the Information Commons program with other duties as assigned.
Desired Knowledge, Skills, and Abilities:
- Strong communication, interpersonal, and teamwork skills.
- Ability to problem-solve, resolve or refer patron issues in a customer service environment.
- Carry out assigned administrative tasks.
- Commitment to providing excellent customer service.
- Basic knowledge in using computer applications such as Windows and Microsoft Office software and web-based office tools as well as troubleshooting laptop and iPad hardware.
- Experience with library computer applications.
- Knowledge and ability to apply University and Library policies.
Minimum Qualification
- High School Diploma plus two years related college course work or other combination of education and training that provides the required knowledge and skills.
- Graduate students seeking experience in an academic library or academic setting are strongly encouraged to apply.
Working Conditions
- Hours: Saturday: 10:45 a.m. to 7:00 p.m. and Sunday 10:45 a.m. – 4:00 p.m.
- Occasional lifting of equipment and materials in excess of 25 pounds.
- Ability to monitor/patrol building concerning safety and security issues.
Reports to: Sally Neal, Associate Dean for Instruction and User Services, Butler Libraries
Screening of applications begins immediately, and will continue until the position is filled.
Butler University is committed to enhancing the diversity of the student body and our faculty and staff. In addition hiring decisions are made on the basis of an individual’s qualifications, past experience, overall performance, and other employment-related criteria. Butler University provides equal opportunities for employment and advancement for all individuals, regardless of age, gender, gender identity, sex, race, religion, color, disability, veteran status, sexual orientation, national origin, or any other legally protected category.
Advertised:
Applications close: Open Until Filled
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