Little decisions can sometimes lead to major life changes. We make them every day, and, often, the changes they inspire don’t manifest themselves until years later. In some cases, other people’s decisions can have a big effect on our lives as well. In the case of Joe Hayes, both are true.
Hayes grew up in Waterloo, Iowa, a town about two hours northeast of Des Moines. He attended Marquette University in Milwaukee on a Navy ROTC Scholarship with an eye on pursuing a career in finance. Seeking a job, Hayes filled out a general application for Federal Work Study and was matched with the Student Union.
That was Decision #1, and he didn’t make it.
“It was the first time I felt like I belonged on that campus,” says Hayes. “Everyone in that office was nurturing and welcoming, and as I began to go through my own developmental process thinking about what I wanted to do long term, I couldn’t help but reflect on that experience.”
After graduating, Hayes served four years in the Navy and another six in the reserves, including being called up for active duty in the Middle East, which was a wake-up call for a kid from Waterloo. Hayes supervised a crew of 30 sailors who managed the steam plant on the ship. The hours were long and the temperature was high, but the experience was invaluable.
“The Navy just drops you into opportunities and allows you to sink or swim. I had a chief Petty Officer who was a career Navy guy and knew how things were supposed to work. Those Chiefs took a lot of pride in the people under them doing their jobs well because it reflected on them. I’ll always remember Chief Byrzinski. He helped me grow.”
Part of that growth involved going back to school. The early ambitions of being a Wall St. mogul had faded, and Hayes’ experience in the Student Union at Marquette kept coming back to him.
“That feeling of ‘I belong here. I can make a difference,’ is what clicked for me and stayed with me throughout my military service and decided that I want to do that kind of work.”
Then came Decision #2, one he did make.
Hayes was stationed in Mississippi and was looking at grad schools. He ended up at the University of Georgia, where he earned a master’s degree, but another University he visited on a cold February day was IU Bloomington. It was there they he met a woman named Emily, who was on the same tour. Though neither of them ended up in Bloomington, they stayed in touch and eventually married, having two sons, Jackson and Oliver.
After UGA, Hayes went to the University of Missouri, where he worked full time while taking classes at night and earned a Doctorate in Educational Leadership. His path then led to IU Indianapolis, where he has been since 2012. He took over the helm at Auxiliary Services in the summer of 2025 while also overseeing the day-to-day operations at the Campus Center. It’s a big responsibility, but one he relishes, both for the challenge and the impact it can have on the lives of others.
“Most of what we do (in Auxiliary Services) is providing a service,” he says. “So how do we provide that service to the best of our ability? We’re not in the front of the room teaching a class, but students are learning all day every day and we have a role in that. That’s what satisfies me. I’m committing to something bigger than myself.”
Joe Hayes is the Associate Vice Chancellor for Auxiliary Services. It all started when a kid from Waterloo, Iowa needed a job. Along the way, he served his country, found a career, and a family.





















