The day to day work:
Leads front line service in a timely, accurate, and effective manner to PFW students, faculty, and staff, and residents of Indiana. Demonstrates a courteous, professional attitude to all patrons and invites approach by initiating contact with patrons through interactions at the Library Service Desk, on the telephone, by e-mail, or by IM, and providing circulation assistance (checking materials in and out, creating brief title records, linking patron bar codes, checking for encumbrances, etc.). Oversees ingoing and outgoing materials requested through the Purdue fulfillment network. Assists Service Desk Assistant Director with the intake, processing, and removal of course reserves in the library. Leads opening and closing procedures. Answers the Library and Writing Center phones, providing information, scheduling, directional assistance and referrals within the library and other campus departments. Instructs patrons in use of microform reader/printers, photocopiers, computers, printers, and other equipment, and troubleshoots mechanical problems. Alerts library IT staff to errors and outages in reference resources and library systems. Leads the physical inventory of library resources. Responsible for the physical movement of materials in the building, such as shifting materials, labeling shelves, and shelf reading. Participates in review of student employee work for accuracy. Performs student employee tasks when students are not available to complete their duties. Assist librarians in collection management duties (processing items for cataloging, pulling materials, etc.) as required. Treats colleagues with consideration and respect, following “Director’s Expectations of Library Staff” guidelines.
Applies and communicates policy to internal and external patrons. Reports non-functioning equipment to the appropriate campus entities, handles patron complaints and concerns, and implements and interprets existing procedures. Provides functional supervision of student employees through training, deployment to specific service points, and review of activities for accuracy and correctness, and allocation of tasks. Also includes evening supervision of the students and building in general when working closing shifts.
Answers directional and mid-level reference questions. Maintains an ongoing working knowledge of effective search strategies and of basic print and electronic reference resources available in the library, and updates that knowledge through consistent self-study and/or formal training. Assists and educates library users in the initial selection and basic use of appropriate information resources, and encourages users to return for further help if their information needs are not satisfied. Refers reference questions when appropriate and alerts librarians to unusual or difficult reference questions originating from course assignments.
Performs special library projects and support, as assigned and based upon skill level, workload, and schedule. May include, but are not limited to: work with LibGuides and other Springshare products; checking broken links and creating forms and feedback materials; serving on library committees; cross training and performing as back-up for other library departments such as the Information Services & Instruction unit, ILL/DDS lending and borrowing, Library Technical Services tasks, and support for the Library Business Manager.

Why we’ll love you:
You’ve worked hard to gain a High School Diploma or GED.
You’re experienced with at least three years of experience.
You have computer skills, high level of customer service, and interpersonal and organizational skills.
You can effectively promote diversity and inclusion on campus.
You have effective written and oral communication skills, including communicating technical information to non-technical people.
You possess the ability to interpret information, analyze, and solve problems.
You have time management skills to meet project deadlines.
You can perform basic and routine bibliographical searches using diverse computer systems and networks.
You can provide quality customer service while working as a team member and fostering a cooperative, inclusive work environment.
You have the ability to self-motivate and quickly adapt to a changing environment, and to find solutions in a complex situation.
You have the ability to lift up to 50 lbs.
Flexibility of work schedule dictated by the university academic calendar and university holidays. The hours for this position are Sunday through Thursday 12p.m. to 9p.m.

Why you’ll love us:

Free tuition through Purdue University Global.
Fee remission for a traditional Purdue degree for yourself, spouse, and children.
Health, Vision, and Dental Insurance available on first day of employment.
Additional voluntary benefits.
Retirement benefits.
Paid Time Off.
Support for professional development opportunities.
Live and work in an affordable, family friendly community.

Additional Information:

Purdue will not sponsor employment authorization for this position
A background check and misconduct screen will be required for employment in this position
FLSA: Non-Exempt (Eligible for Overtime)
Retirement Eligibility: Non-Exempt Defined Contribution Plan
Purdue Fort Wayne is an EEO/AA employer fully committed to achieving a diverse workforce. All individuals, including minorities, women, individuals with disabilities, and protected veterans are encouraged to apply.

Named Wisconsin’s Most Underrated City in 2018, Beloit, Wisconsin, delivers Midwest charm and hospitality with a cosmopolitan look and feel. The city of 37,000 boasts a beautiful riverfront, revitalized downtown, miles of trails, marvelous museums and historic sites … and an amazing library bound to only be better by having you work here. In a community known for its collaboration and diversity, BPL strives to reach everyone in the community with unique programming for all ages, a full range of library materials, and rapidly evolving technology and workforce development tools and resources. BPL implements a forward-thinking service model that actively engages customers by removing traditional library structures and barriers.

We are seeking an energetic and customer-service oriented individual to become a member of its leadership team as the Head of Library Services (HLS). As the HLS, you will lead onboarding, training, supervising, and continual professional development of frontline staff to foster an environment in which all members of our diverse community feel welcome, understand the wealth of opportunities available to them, and have a positive customer experience while visiting BPL. You will lead by example, encourage personal growth, and provide opportunities to staff that not only improve the library as a whole but also build upon staff skillsets in order to help them advance their careers – whether that be at BPL or elsewhere.

The position requires an MLS from an ALA-accredited library school; five years of increasingly responsible experience in public library service to youth and/or adults and teens, including experience in reference, collection development, programming, and employee supervision; and the ability to meet the transportation requirements of the position. Salary range is $51,500-$74,172. For details, see job description; for vision, contact Library Director Nick Dimassis at (608)314-5091.

Beloit Public Library is an Equal Opportunity Employer. To view the position description and full job posting as well as learn more about our vibrant community, visit the employment page of our website: Employment | Beloit Public Library (beloitlibrary.org). For consideration, please complete an online application at https://www.governmentjobs.com/careers/beloitwi. Priority will be given to applications received on or before September 25, 2022. The position will remain open until the job is filled.