Position Details
- Title: Manager, Social Work
- Location: Central Library
- Hours: Full-time, 40 hours per week
- Schedule: May vary, but will include day, evening, and weekend hours (including some Sundays)
- Starting Annual Salary:$57,414
- FLSA Status: Exempt
- Submission Deadline: June 23, 2024 at 11:59 pm. Candidates must apply online at https://www.indypl.org/work-at-the-libraryto be considered. Candidates will be updated on their status via email.
Position Summary
Under limited direction, the Manager, Social Work supervises the day-to-day operations of the social work staff of the Indianapolis Public Library. The Manager is responsible to plan, direct and oversee the operations and fiscal health of the department. The Manager provides departmental leadership and direction in support of the organization’s goals through staffing, training, performance management and directing department workflow. The Manager is also responsible for planning and maintaining work systems, procedures, and policies that enable optimal performance of employees, volunteers and other resources within the department. The Manager provides formal and informal training to staff. The Manager represents Indianapolis Public Library interests in interactions with area social service agencies, governmental entities, and other relevant organizations.
A successful candidate will…
- Have a Master’s Degree in social work from a CSWE-accredited school.
- Have a social work license in Indiana (LSW or LCSW).
- Have three to five years of post-MSW practice experience required, including experience in at least some of the following- case management, crisis intervention, de-escalation, training, advocacy, and/or program evaluation with people.
- Be bilingual in Spanish and English (preferred but not required).
- Have experience supervising BSW and/or MSW students required.
What does the job look like?
- Hires, trains and evaluates performance management for assigned personnel and volunteers.
- Conducts regular staff meetings to communicate information to staff, listens to staff concerns and reports them to senior management as appropriate.
- Directs the plans for services and programs for the community; schedules, delivers and evaluates programs based on feedback from participants, changing demographics, customer needs and interests.
- Coaches, models, and serves as a resource for staff in best practices related to working with vulnerable populations and customers.
- Develops partnerships with area agencies and stakeholders in order to provide services within the library or make referrals to off-site services available to library patrons. Participates in community engagement and outreach, and assists in community-based initiatives.
- Provides expert information as part of library planning processes, leads projects that intersect with services to vulnerable or at-risk populations, identifies and advocates for vulnerable populations, and helps guide efforts to evaluate and assess service delivery to at-risk customers.
- Works with Manager, Safety and Security to develop processes and procedures that apply equitably and create a safe and comfortable library environment for all patrons and staff.
- Represents the library in networking with other agency representatives and at community meetings, as related to the essential duties.
- Makes recommendations regarding policy and procedure development and implementation.
- Serves as a resource for library administration and policy-makers on issues relevant to patrons experiencing mental health issues, substance abuse, unstable housing, or exclusion issues.
- Tracks trends among library-based social workers and other relevant service providers, exchanges knowledge with peer libraries and agencies, and implements promising new practices.
- Supervise social work practicum students.
- Initiate, participate, and collaborate with Library staff on projects, committees, and trainings in collaboration with Manager, Talent and Development and Diversity, Equity, and Inclusion Officer.
- Able to work the normally scheduled work time for this position.
- Able to cope with daily job-related stress.
Position Details
- Title: Public Services Librarian- Adult Focus
- Location: Central Adult Reference @ Central Library
- Hours: Full-time, 40 hours per week
- Schedule: Monday-Friday, alternating Saturdays and some Sundays
- Starting Hourly Rate:$22.00 per hour
- FLSA Status: Exempt
- Submission Deadline: June 23, 2024 at 11:59 pm. Candidates must apply online at https://www.indypl.org/work-at-the-libraryto be considered. Candidates will be updated on their status via email.
A successful candidate will…
- Have a Master’s degree in Library Science.
- Have Indiana State Librarian Certificate 3 – Professional Assistant, or be qualified to receive it soon after hire.
- Have intermediate level computer skills.
- Have adult Library reference and/or customer service experience (preferred).
- Have the ability to work nights and weekends as scheduled.
- Be bilingual (preferred).
What does the job look like?
- Provides in-depth research and recommendation of resources and materials to patrons such as recommending print or electronic sources or titles, placing material requests, searching shelves, and referring to other libraries or community sources. Assists patrons with special collections, resources and services found specifically at Central Library, if applicable.
- Makes appropriate recommendations and provides instruction and technical assistance to patrons in using online catalog, print and electronic sources to access information, and in using computers and other equipment, including general internet help and accessing library resources through computers and mobile devices. Assists with printing.
- Evaluates materials for condition and usefulness and discards accordingly; recommends new materials; creates and organizes displays to promote library resources.
- Develops plans for services and programs for the community served; schedules, delivers, evaluates with feedback of participants. Implements programming including computer instruction.
- Initiates partnerships that lead to the development, implementation, and administration of system-wide community outreach programs and events.
- Promotes library use and services through displays, presentations, participation in community events, communications and publicity distribution.
- Assists patrons with performing online job searches, writing resumes and cover letters and locating online legal forms, tax documents, and government websites, for immigration, unemployment and SNAP.
- Assists in collection and analysis of data on library use, services, trends and community resources.
- Informs patrons of library policies and procedures, observes patron activity, and addresses violations of the library behavior policy.
- Stays current on print and electronic resources offered by the library and popular computer applications.
- Processes circulation and/or collection reports.
- Creates lists, provides reader’s advisory and posts comments in Bibliocommons.
- Upon request, completes interlibrary loan functions.
- Provides social services resources and referrals to patrons in need (homeless, mentally ill, etc.)
- Provides a variety of clerical and/or technical tasks in support of assigned function, including checking in and out material in a timely manner, processing holds and reserves, assisting patrons with library card applications and accepting payment for library fines and services.
- Provides training and guidance to staff on appropriate resources and their use, as needed.
- Other job duties and responsibilities as assigned.
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