The Master of Science in Healthcare Management program offers 14 Nationally recognized certifications to students – valued at over $8,000! Below is a list of what to expect during your time in MSHM:
Presentation Advantage
- Wasted time, unproductive meetings, and lost opportunities occur due to poor presentations. The lack of powerful methods to inform and persuade is one of the greatest hidden and pervasive costs of the 21st-century workplace. The Presentation Advantage course helps participants consistently deliver highly successful presentations. They learn the skills and the latest neuroscience to better inform, influence, and persuade others in today’s knowledge-based world. Creating a purposeful shift in knowledge or behavior through successful presentations equips people, teams, and organizations with a competitive edge.
- Learning Objectives:
- Define presentation success.
- Understand the paradigm of “Connect.”
- See that paradigm plus process equals presentation success.
- “Connect” with in-person and virtual audiences successfully.
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Project Management Essentials
- Project Management for the Unofficial Project Manager™ combines best practices from agile and waterfall project management to equip learners with the mindset, skillset, and toolset to engage and inspire team members.
- Success starts with the core agile principle of value—a project must deliver value to an organization. Once the value is established, it is people who make projects successful through a consistent process.
- Learning Objectives:
- Build strong informal authority that inspires project teams to consistently volunteer their best efforts.
- Utilize a consistent process to start and finish high-value projects on time and with quality.
- Influence and engage others to define clear project scope, including clear deliverables and risk strategies.
- Model openness and agility to apply proactive change management and deliver high-value projects.
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The 5 Choices for Extraordinary Productivity
- The 5 Choices to Extraordinary Productivity process measurably increases the productivity of individuals, teams, and organizations. The 5 Choices® will help you make more selective, high-impact choices about where to invest your valuable time, attention, and energy.
- Learning Objectives:
- make more selective, high-impact choices about where to invest their valuable time, attention, and energy.
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The 7 Habits of Highly Effective People Foundations Program
- Your organization’s success depends on strong individual performance at all levels, including your non-managerial, administrative, and staff-level employees. Great performance requires a common set of values, behaviors, and skills that align individual capabilities to your organization’s strategy. Help all your employees tap into their best with the new 7 Habits Foundations, the one-day introduction to the 7 Habits of Highly Effective People®: Signature Edition 4.0 content. Available Live Online, On Demand, and In-Person, the 7 Habits Foundations course introduces foundational principles, paradigms, and practices of the 7 Habits, and is particularly suitable for frontline associates.
- Learning Objectives:
- Learn timeless principles of human effectiveness that propel them toward greater maturity and performance.
- Learn that true success comes from the inside out.
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Writing for Results
- To stay ahead in business, you have to cut through the information clutter and communicate clearly. FranklinCovey’s Writing Advantage workshop teaches how to set quality writing standards that will help you increase productivity, resolve issues, avoid errors, and increase credibility. This workshop teaches how to make your written communication clear and memorable. This skills-based workshop will help your organization set writing standards that will have an impact on business results.
- Learning Objectives:
- Define a document’s purpose, the readers’ needs, and the desired response.
- Define and manage the document’s scope and related writing assignments.
- Apply the principles of the organization using the “Four-Box Format.”
- Use writing fundamentals to structure a well-written document.
- Use and apply the FranklinCovey Style Guide.
- Use a collaborative three-stage revision process.
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Meeting Advantage – Leading Effective Meetings
- Employees typically spend up to 40 percent of their time preparing for and participating in meetings. With poor planning and unclear agendas, meetings end up losing focus and devouring time, energy, resources, and money. This perpetuates an environment where people show up late for meetings or leave early, no one takes the lead, decisions are delayed, and worst of all, people don’t take action after the meeting. Yet with the right training, skills, and processes, your people can ensure that meetings are planned effectively, proceed productively, and end with a clear course of action.
- The FranklinCovey Meeting Advantage solution teaches how to plan effectively by frontloading before a meeting, focusing productively during the meeting, and following through successfully after the meeting. Whether it’s managing a large project across teams, improving communication, or addressing difficult situations, employees gain the skills to increase accountability and productivity.
- Learning Objectives:
- Initiate, plan, and define the meeting’s purpose.
- Develop skills for managing a productive meeting effectively.
- Develop and use meeting ground rules.
- Use the “Meeting Advantage Planner” to schedule follow-through.
- Review the meeting for improvements.
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Speed of Trust
- There’s a new currency that powers business—trust. The vital currency in today’s connected, the collaborative world is trust. Like any other discipline, creating trust is a learnable skill, and with the tenets laid out by Stephen M.R. Covey in his best-selling book The Speed of Trust, your organization can forego the slow, time-killing bureaucracies put in place because of mistrust, and start accelerating your business, and your bottom line, by moving at the speed of trust. Replace suspicion with productivity and uncertainty with prosperity through trust. With high trust, communication, creativity, and engagement improve. Productivity speeds up and costs decrease as attention is redirected toward objectives instead of suspicion and frustration. In the Speed of Trust® Foundations course, individuals become competent in using the framework, language, and behaviors that lead to high-trust teams and organizations.
- Learning Objectives:
- Practice the 13 Behaviors of High Trust to develop, restore, and extend trust.
- Create a Trust Action Plan to increase personal credibility and influence.
- Practice communicating transparently, respectfully, and directly.
- Identify how to extend appropriate levels of trust with co-workers.
- Improve their track record of keeping commitments through a Peer Accountability Process.
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Unconscious Bias
- Unconscious bias is a natural part of the human condition—of how the brain works. And it affects how we make decisions, engage with others, and respond to various situations and circumstances, often limiting our potential. There is nothing more fundamental to performance than how we see and treat each other as human beings. Unconscious Bias: Understanding Bias to Unleash Potential offers a principle-based and practical approach to identifying and addressing unconscious bias in our everyday life. It does so by going beyond simply raising awareness to help participants build practical skills that let them recognize unconscious bias in action and counter its potentially harmful effects.
- Learning Objectives:
- Develop leaders who create an inclusive workplace and address the impact unconscious bias has on decision-making.
- Build a culture where everyone feels respected, included, and valued.
- Improve collaboration between newly acquired groups or between existing functional silos.
- Develop an inclusive culture that positively impacts the bottom line.
- Shift from a compliance-based approach to diversity training to a more practical, action-oriented approach.
- Close the gap between expected and actual behaviors in how people see and treat each other.
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Professional Agile Scrum Master Training
- Professional Scrum Master™ (PSM) is an interactive, activity-based course where students gain a strong understanding of Professional Scrum and the role of the Scrum Master. Through a combination of discussion and exercises, students develop a deep understanding of the underlying principles of Scrum and the Agile mindset while learning the practices applied by successful Scrum Teams.
- Learning Objectives:
- Help Scrum Teams deliver value to their organization
- Understand the theory and principles behind Scrum and empiricism
- Understand how each part of the Scrum framework ties back to the principles and theory
- Understand uncertainty and complexity in product delivery
- Understand the meaning and importance of the Scrum values
- Learn what Done means and why it is crucial to transparency
- Know how to use the Product Backlog to plan with agility
- Understand the importance of self-managing teams, interpersonal skills needed, and the Scrum Master role
- Clarify the leadership role a Scrum Master plays on the team
- Learn the skills and traits and behavior shifts required to be a Scrum Master
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Unleash Your Team’s Potential Through Coaching
- Effective leaders build a leadership pipeline by intentionally developing their team members. They see their team members as whole people who have a body, mind, heart, and spirit. They use frequent positive feedback to reinforce team values and instructive feedback to course correct quickly. The best leaders are great coaches. They move from telling and fixing, to building capability by using three key coaching skills: listening, questioning, and acknowledging. And they make coaching an essential part of their day-to-day leadership practice by regularly having formal and informal coaching conversations.
- Learning Objectives:
- Explain the importance of the coaching mindset that sees people as whole people and inherently capable.
- Give effective positive and instructive feedback using the two-step feedback approach.
- Differentiate between feedback and coaching, and when each is appropriate.
- Practice key coaching skills: listening, questioning, and acknowledging.
- Use the Coaching Framework to unleash their team’s potential in performance, problem-solving, and career-development situations.
- Identify key insights that will help them create an implementation plan.
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