Lyndsey Swan

Graduation Year: 2020

Undergrad: IUPUI in 2018 – Bachelor of Science in Health Service Management 

Current Role: Assistant Director to the MSHM program

What project(s) did you work on at your practicum site? Where was your practicum site?

During my time as a student in the MSHM program, I was placed at IU Health Bloomington Hospital in the Office of Transformation.

My cohort and I were assisting IUH Bloomington Hospital prepare for their move to the newly built Regional Academic Health Center.

I had the pleasure of working alongside Rosalind Mark, an outstanding coach and mentor!

My capstone project allowed the opportunity for me to take on the role of project manager where Rosalind and I helped develop a new staffing model for the Surgical Services PreOp and PostOp department. Our goal was to maximize utilization of the space and ensure patient safety. We set out to develop a team-based staffing model that would flex to meet patient assignments and optimize patient experience.

What skills did you use most at your practicum site (that you learned through your MSHM coursework)?

There is a great balance in MSHM coursework when it comes to acquiring both hard and soft skills. The Franklin Covey certifications offered as part of the MSHM curriculum helped me the most at my practicum site. I was striving to develop my leadership style and improve my communication skills. I found myself utilizing the skills and mindset I learned through Project Management, Leading Effective Meetings, Writing for Results and the Five Choices to Extraordinary Productivity the most at my practicum site.  With these skills I was able to contribute and lead my project teams effectively.

What was your favorite part of the MSHM program?

My favorite part of the MSHM program was my practicum experience. I am a hands-on learner and truly valued practicing classroom learning at my practicum site. I attribute much of my growth to my preceptor, Rosalind. She always pushed me to step out of my comfort zone and believed in me. Stepping out of my comfort zone and being vulnerable allowed me to grow both personally and professionally. I walked away from this experience with confidence in my skills and leadership style.

Read Lyndsey’s Faculty Spotlight as current Assistant Director of the MSHM program here!