Imagine that you’re a city employee whose job is to answer questions from citizens. Every day, you sit at your desk from 9:00 to 5:00, answering calls from concerned citizens. Today, multiple people called to complain that their trash wasn’t picked up. Another person called to report littering at a city park. Someone else… Read more »
My study examined whether the organizational structure of air traffic control affects public safety outcomes. Air traffic control is a service where air traffic controllers direct planes on the ground and in the sky to keep safe distances between aircraft, prevent collisions, and guide pilots in inclement weather and complex airspace. As air travel continues… Read more »