![](https://blogs.iu.edu/cari/files/2024/04/AdobeStock_551500678-e900a70bd3d664a8.jpeg)
Imagine that you’re a city employee whose job is to answer questions from citizens. Every day, you sit at your desk from 9:00 to 5:00, answering calls from concerned citizens. Today, multiple people called to complain that their trash wasn’t picked up. Another person called to report littering at a city park. Someone else… Read more »