By Gregory Moore
Focused on the special needs of the research and education community, ResearchSOC webinars provide on-demand, how-to training for IT and cybersecurity professionals supporting open science research projects.
On May 21st, ResearchSOC’s Deputy Director Susan Sons will present “Stakeholder management in a crisis: lessons from a crisis communicator.”
We spoke with Susan about her goals for the presentation:
One of the things we’ve learned not just here at the ResearchSOC, but with a lot of the information security work that we do is that information security officers need to be sort of half executive and half technologist. And most of us only have experience in one or the other. This webinar is aimed at teaching some of the skills a CISO needs.
I was fortunate to bring over skills from my experience in emergency management. I’m a search and rescue volunteer and a volunteer hostage negotiator. We call it crisis communications and it encompasses a lot more than hostage negotiation. It has helped me in information security because we deal with incidents, but we don’t train like emergency responders.
One of the things that I learned from search and rescue is working with all the stakeholders. We had to juggle because we would be on the scene of an emergency — much like a cybersecurity incident. It wasn’t just about the emergency. You had to deal with the press, the local police, the local government representatives, etc. People often don’t realize running a cybersecurity incident is a lot like that. You have a lot of people to deal with.
So, the idea of stakeholder management in a crisis is “how do we know which stakeholders we actually need to care about? How do we deal with them so that we can make sure that we’re effectively doing everything we need to do to resolve a cybersecurity incident?
One of the main things we want to cover in this webinar is how to move consistently and clearly in the direction of your priorities.”
To find out more about upcoming ResearchSOC webinars, register for an event, or view on-demand webinars, please visit our webinars page.
The Research Security Operations Center (ResearchSOC) is a collaborative security response center that addresses the unique cybersecurity concerns of the research community. ResearchSOC helps make scientific computing resilient to cyberattacks and capable of supporting trustworthy, productive research. For more information on the ResearchSOC, visit our website or email firstname.lastname@example.org.