Operations Management (C580) is instructed by Professor Carl Briggs during the Fall semester.

C580 is an introductory course in operations and supply chain management.  It is designed to provide value to graduate business students and business professionals from across the business enterprise, and around the world.  It is a survey of traditional concepts, topics, and tools with the integration of supply chain management, and an injection of advanced, forward-facing content that we hope can be readily adapted and applied by every student.  This course will use a variety of teaching approaches, from asynchronous videos from the C580 teaching team to engaging interactive synchronous sessions where you will work with your classmates to review and address the business challenges we take on.  We will leverage the use of learning technologies by engaging in several online simulations where you will run a restaurant, manage a project, and make decisions about integrated sales, operations management, and pricing.

In this special section of C580, we are going to take a specific focus on the application of Operations Management, Service Management, and Supply Chain Management to healthcare challenges.

Student Learning Objectives: 

1. Demonstrate an understanding of important operations and supply chain management terms and concepts, how they relate to one another and how they are applied across the business enterprise.
2. Understand operations management strategy and the importance of alignment with corporate strategy and business goals.
3. Describe the value of a well‐defined and well-executed operation and supply chain at both the tactical and strategic levels as part of an integrated approach to ethical business leadership and value creation.
4. Understand the role of organizational structure and policy in creating and generating operational excellence within an organization.
5. Apply process analysis techniques to identify bottleneck, cycle time, throughput time and capacity of a process.
6. Understand conceptually the process and principles of lean transformation and theory of constraints, AND how these concepts can be successfully applied in a real business context.
7. Model a process in the organization and apply process analysis tools to recommend improvements to it.
8. Describe trade-offs in project management, AND be able to use project management tools and best practices to manage the final project.
9. Understand and be able to apply several important tools, including process mapping, flow-charting, lean, six sigma, value stream mapping, Little’s Law, Queuing Theory, etc.
10. Understand the structure and constraints of service operations processes as well as the behavioral and ethical implications and perceptions.
11. Understand approaches to innovation and design thinking as it applies to operations and supply chain management.
12. Explore important emerging trends in the field including globalization, sustainability, integrated sales, and operations planning, big data, and Industry 4.0.
13. Demonstrate the ability to work effectively on multiple virtual, geographically dispersed teams to produce high-quality results.