Is your HP, Epson, Ricoh, Canon, Brother or Samsung printer not recognizing a toner or replacement ink cartridge? This is something that people experience rather regularly and it can be incredibly frustrating when you have some urgent tasks to print. A new toner or ink cartridge not being recognized usually happens when you are replacing or changing an empty one, regardless of what brand of printer you own. This mostly affects your printer when you are replacing remanufactured, compatible or refilled ink cartridge and you want to fix the issue.
There might be occasions when, after you have installed a new toner or ink cartridge in your printer, you may come across an error message on your printer such as:
- Your printer cannot detect ink or it says ‘printer cartridge not detected’.
- Your printer gives you a warning that there is ‘no cartridge installed’ or something similar.
- An empty or low level of ink displayed on your computer.
- Your printer states ‘toner is not compatible’
- Flashing warning lights show on your printer.
- Your HP printer displays ‘HP Cartridge Locked’ or ‘Cartridge Protection enabled’.
There are several reasons why such messages may be displayed by your printer. Let’s take a look at some of the prominent ones:
Internal memory reset
When you install a new cartridge in a printer, it automatically recognizes it and resets the internal memory to ensure that it displays full ink levels. However, sometimes the printer fails to function properly and believes that no cartridge or old ones are still installed.
Dirty or damaged contacts
There are a number of metal contacts in a new ink cartridge and they connect to similar metal contacts present in the printer, which enable them to communicate. But, if the metal contacts inside the printer are damaged or have dirt on them, it will prevent them from connecting with the cartridges due to which the printer will not be able to read the information necessary.
When you first take out of your ink cartridge, you will notice that there are plastic strips or protective covers on them. If you forget to remove them while inserting the cartridge inside the printer, then it will not register the new cartridge, which will create problems for you.
Ink cartridge is not inserted correctly
There is also a possibility that when you insert the ink cartridge, it doesn’t fully click into the slot designated for it and this makes it impossible for the printer to detect the cartridge, leading to the error message. You should lift the cartridge cover and double check the cartridges to ensure they are clicked in and then close the cover to try again.
Incorrect consumable installed
While this might be rare, but it is known to happen. If you purchase a fuser or drum or any other maintenance item accidentally rather than an ink cartridge, the printer will not be able to function and will still require a cartridge.
Cartridge Protection enabled
It is often necessary for people to update firmware and an update by the name of ‘cartridge protection enabled’ might be installed. This is usually the case with HP printers. Due to this update, the cartridge will not work with any other printer and other compatible cartridges will also not work with your printer. You can switch this off to avoid this problem.
One of the common issues of ink cartridges occurs because of difference in regions. Ink cartridges in the US are not compatible in Finland and Europe because the printer first needs to be regionalized before it can work in a new country. You can contact the manufacturer to resolve this problem and get your printer regionalized. Other than that, the ink cartridges have different numbers for every region and the settings in the printer software also require adjustments for it to work properly. If you bought your printer from the US to Finland and your cartridges are not working, then InkKari tulostinmusteet can be your solution.
Steps to Take to get your Printer to Recognize Cartridges
- The first thing you can do is reset your printer’s memory. Remove the new cartridge and put the old one back in and leave them there for a while. Then make the switch again to see if your printer now recognizes the ink cartridges. If not, remove the new cartridge again, turn off the printer with the power button, unplug the printer, plug it back in, insert the new cartridge and press the power button.
- If step one doesn’t work, you can clean the metal contacts. Power off and unplug your printer, remove the cartridges and inspect their metal contacts. Look for the connection point on the side of the printer. With a dry and lint free cloth, wipe the metal contacts on the printer and cartridges for removing any residue or dirt. Replace the cartridges, plug the printer back in, turn it on and try to print again.
- Check the region number of the ink cartridges. If you have switched countries and your US ink cartridges are not working in Europe or Finland, it may be because you are using the wrong one. Every region is assigned a number and you need to find the number you refill ink cartridge is associated with. If you live in the US, but brought your printer to Europe, you will need to find the cartridge number that corresponds to your printer.
- If you are still having trouble, you need to ensure you have removed the plastic strips from the cartridge, have bought the right consumable and not confused ink cartridge with something else and update your printer software the right way.
These are steps that you can take with most printers, but sometimes, there has to be some variation, depending on the brand of printer you are using. In this case, you can consult the manufacturer directly and they will be able to guide you on how to get your ink cartridges to work with your printer so you can start printing again and not have any compatibility issues.