Traveling has become an innovative experience which has stepped up during the recent years. If there’s one thing that the effects of booming economies and technological advances can be visibly seen in, it’s in how it has enabled more people to travel, be it domestic or abroad. According to a report from Project: Time Off, American vacations are at its peak in seven years with workers from the US taking an average of 17.2 days of vacation in 2017 since its record high in 2010 with 17.5 days.
There’s definitely no slowing down for the traveling industry. With the onslaught of travel bloggers encouraging everyone to drop their jobs for a lifestyle of constant moving, cheaper flights and a more personalized approach to the whole traveling experience, traveling continues to become increasingly in demand and that’s significantly due to technology.
It’s no question that technology has made everything easier and less time-consuming. Consumer behaviors have shifted towards products and services that are delivered faster with less hassle involved, and customers tend to purchase products that are specially tailored for their personal needs and preferences. Technology has enabled higher consumer standards, and the good news is that there are multiple ways on how technology has also changed traveling into a luxurious experience customized according to the customer’s preference. According to Fergal Kelly, Travelport’s chief commercial officer, tells Phocus Wire: “We’re witnessing the beginnings of a tidal wave of change. The pace is accelerating, and that acceleration is driving more and more pressure and more and more disruption.”
Artificial intelligence in the form of chatbots have created a more interactive experience for travelers in booking flights and hotels. Back in the day, individuals need to do some thorough research in planning a vacation while bringing some bulky guidebooks, maps, and phrasebooks with them during the trip. With the advent of technology, everything can be found in just a simple tap of your phone or laptop. Some examples of chatbots that have given an enormous impact on the traveling business are Carla, a travel assistant that memorizes travel policy, and HiJiffy, a chatbot that answers frequently asked questions about hotels and destinations and can connect users to live hotel staff when necessary.
Technology has fostered a competitive environment among tourism and hospitality industries through relevance, creating all-in-one packages that cater all traveling necessities from making decisions regarding where to spend your vacation to creating a wholly satisfying experience throughout the trip. Gone are the days of just hitting sales quotas and packing people off. Today it’s all about enticing customers with interactive service through digital conversations, creating security through electronic payment and facial recognition, and adding mobile solutions to a wide variety of guest experiences from room keys to other data guests are willing to share to create a satisfying relationship between customers’ needs and exceptional hospitality.
Niklas Andréen, Travelport’s senior vice president and managing director for hospitality and digital, shares a few examples of mobile-based guest experience.
“It might mean that it has gone and checked what is the temperature set to in my home, what is my playlist at home, so when I walk into my hotel room it has my favorite playlist on Spotify, and it has the temperature set to 74 if that’s what I want to have,” Andréen points out.
Technology offers simpler solutions that make a significance on a wide variety of industries, and traveling is just one of them. Get all your traveling necessities in one place through your mobile phone by making sure you stay connected with a cell booster no matter where you are.