The recording of the coffee hours by the Knowledge Management team, originally presented on August 1, 2024, is now live. Jacob Farmer and Julie Thatcher discuss the upcoming move from the current Knowledge Base platform to ServiceNow Knowledge and answer questions from attendees. For more information, see About the IU Knowledge Base transition to ServiceNow… Read more »
Announcements
Short or small announcements that didn’t necessitate a dedicated mailing.
Canvas and Redshelf Maintenance – July 20 & 24
IT colleagues, On Saturday July 20, between 8am and 12pm EST, Instructure (Canvas) will be performing a regularly scheduled monthly release in the IU Canvas instance. There is no downtime expected for this maintenance. Included in this release are: New Features Discussions: Ungraded Discussions Assign To Navigation: Analytics Hub Inbox (Faculty and Admins only) Add Signature… Read more »
Kaltura Recording: Coffee Hours – EMS macOS Common Build – July 12
The recording of the coffee hours by Endpoint Management Services, originally presented on July 12, 2024, is now live. Chis Brown and his team provided information on macOS Common Build and answered live questions from attendees. For more videos, visit our ITCP Kaltura Page.
Kaltura Recording: INFOSHARE – ServiceNow Knowledge Transition Coffee Hours – July 10
The recording of the coffee hours by the Knowledge Management team, originally presented on July 10, 2024, is now live. Jacob Farmer, Julie Thatcher, and Tanya Clark discuss the upcoming move from the current Knowledge Base platform to ServiceNow Knowledge and answer questions from attendees. For more videos, visit our ITCP Kaltura Page.
Alertus software added to IU Common Build
On Thursday, July 11 at 5pm, Endpoint Management Services will be deploying the Alertus software to all UEMS Common Build devices for both Windows and macOS. All future builds will have it selected for installation by default. –Endpoint Management Services
Pearson maintenance – August 8
IT colleagues, All standalone and integrated Pearson products offered at IU will be unavailable from 1am-9am on Saturday, August 3rd due to vendor-scheduled maintenance. –eLearning Services
WileyPLUS maintenance – July 6
IT colleagues, Clients will be unable to create new WileyPLUS accounts between 12:30am-2:30am on Saturday, July 6th due to vendor-scheduled maintenance. –eLearning Services
Kaltura Recording: INFOSHARE – EMS Coffee Hours – June 28
The recording of the coffee hours by Endpoint Management Services, originally presented on June 28, 2024, is now live. Chris Brown and his team provided information on IU Print and answered live questions from attendees. For more videos, visit our ITCP Kaltura Page.
Knowledge Management System (KMS) public API will be discontinued
In fall 2024, Indiana University will retire the Knowledge Management System (KMS) and move the IU Knowledge Base (KB) to the ServiceNow Knowledge platform. As part of this migration, availability of the KMS API will be discontinued. If you are using the KMS API, contact the KM team at kb@iu.edu to discuss future plans to… Read more »
Revel & MyMathLab Maintenance – July 20
IT colleagues, Revel and all MyMathLab courses, both of which are offered through the IU eTexts program, will be unavailable from 1am-9am on Saturday, July 20th due to vendor-scheduled maintenance. –eLearning Services team