The recording of the coffee hours by the Knowledge Management team, originally presented on August 1, 2024, is now live. Jacob Farmer and Julie Thatcher discuss the upcoming move from the current Knowledge Base platform to ServiceNow Knowledge and answer questions from attendees. For more information, see About the IU Knowledge Base transition to ServiceNow… Read more »
Entries by mkleine
Reminder – Knowledge Base transition to ServiceNow Knowledge coffee hours
IT colleagues: Jacob Farmer and the Knowledge Management team invite you to a coffee hour session about the upcoming transition of the IU Knowledge Base to the ServiceNow Knowledge platform. They’ll discuss components of the project, including features and changes to expect. There will be ample time for questions, and the coffee hour session will… Read more »
IUanyWare profile reset August 16, 2024
IT colleagues, The IUanyWare team plans to perform annual system maintenance in the early hours of Friday, August 16, starting at about midnight and ending around 6am. This periodic reset improves application, desktop, and storage performance. The maintenance will require a reset of all user profiles. Individualized settings will be lost in the reset. For… Read more »
Cancelled – IU Windows Common Build coffee hours – July 26
IT colleagues: The Endpoint Management Services (EMS) coffee hours session for tomorrow, July 26 has been cancelled. The series will continue with the next scheduled date of August 9 at 3pm on the topic of IU Print. Upcoming Schedule August 9: IU Print August 23: macOS Common Build September 6: Windows Common Build September 20:… Read more »
Zoom Minimum Version Policy – August 3
IT colleagues: We are reaching out with a reminder that on August 3, 2024, Zoom will be enforcing a new minimum version as outlined in their Quarterly Software Lifecycle Policy. These users are associated with a device running an older version of Zoom that will not be supported under this policy. While they have been… Read more »
Canvas and Redshelf Maintenance – July 20 & 24
IT colleagues, On Saturday July 20, between 8am and 12pm EST, Instructure (Canvas) will be performing a regularly scheduled monthly release in the IU Canvas instance. There is no downtime expected for this maintenance. Included in this release are: New Features Discussions: Ungraded Discussions Assign To Navigation: Analytics Hub Inbox (Faculty and Admins only) Add Signature… Read more »
Important update to CA Admin email address
IT colleagues: What’s changing? The University Information Security Office (UISO) is updating the contact email for SSL/TLS certificate help. The current address (ca-admin@uiso.iu.edu) will be replaced with iuca@iu.edu. The UISO asks that you update your records to reflect this change and that you use the new email address for future correspondence. Why the change? The… Read more »
Kaltura Recording: Coffee Hours – EMS macOS Common Build – July 12
The recording of the coffee hours by Endpoint Management Services, originally presented on July 12, 2024, is now live. Chis Brown and his team provided information on macOS Common Build and answered live questions from attendees. For more videos, visit our ITCP Kaltura Page.
Reminder – macOS IU Common Build coffee hours – July 12
IT colleagues: The Endpoint Management Services (EMS) coffee hour session for tomorrow, July 12 at 3pm, will cover the macOS Common Build. The series will continue with the next scheduled date of July 26 at 3pm on the topic of the Windows Common Build. Microsoft Teams meeting link Session schedule: July 12: macOS Common Build … Read more »
Kaltura Recording: INFOSHARE – ServiceNow Knowledge Transition Coffee Hours – July 10
The recording of the coffee hours by the Knowledge Management team, originally presented on July 10, 2024, is now live. Jacob Farmer, Julie Thatcher, and Tanya Clark discuss the upcoming move from the current Knowledge Base platform to ServiceNow Knowledge and answer questions from attendees. For more videos, visit our ITCP Kaltura Page.