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IT Community Partnerships Indiana University

Video Meetings in Video Conference Rooms

Posted on by mkleine

IT Professionals: 

As we are nearing when many will return to the office in-person, we wanted to make you aware of two changes/updates on video meetings inside video conference rooms with videoconferencing systems.  

Zoom Muted Upon Entry: 

If you joined a Zoom meeting using the conference room equipment and you appear as unmuted and other people in the meeting cannot hear you, please follow these steps: 

  1. Verify that the meeting host did not manually mute you. 
  2. If the host did not mute you, you were likely muted upon entry to the meeting. 
  3. On the touchscreen or number pad, press the # symbol then 1, and then 2. 
  4. If you are still muted, contact Classroom Conferencing Support at812-856-2020. 

NOTE: The status light on the conference device may display green while muted. The light only indicates if the microphone on the conference device is active. 

To help your users, a flyer in two sizes (6in x 4in and 8.5in x 11in) is available with this information to print and place by your videoconferencing devices. Additionally, see PowerPoint for other information that may be helpful [1]. 

Teams Video Conference Updates: 

We are now utilizing a new gateway system for videoconference rooms to call in to meetings. If you scheduled a recurring Teams meeting before 7/11/2021 you will need to cancel and reschedule the meeting series to connect with video videoconferencing equipment. Once the meeting has been rescheduled, a 10-digit video conference ID will be provided. Please ensure entering ‘27’ before dialing the video conference ID number. For more details see the KB document below.  

As a reminder, Knowledge Base docs are available to help with videoconferencing. 

Connect to Zoom from a videoconferencing room: https://kb.iu.edu/d/aodp 
Connect to Teams from a videoconferencing room: https://kb.iu.edu/d/bgkc

–IT Community Partnerships on behalf of Classroom Conference Support 

[1]  Zoom Mute on Entry  

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