IT Colleagues,
Service Management Technologies (SMT) will deploy the new version of IUware on Thursday, July 17, 2025 at 10am. The new site will maintain the current look and feel, but with a more accessible, responsive design. The administrative section has also been overhauled to address many of the issues and limitations of the current version.
SMT has launched a fully functional beta of the new site, available here: https://iuware-beta.uits.iu.edu. SMT has also provided a page with detailed information about the update: https://iuware-beta.uits.iu.edu/Windows/List/74/Titles/150.
The update is expected to be seamless. At 10am on Thursday, July 17, DNS Admin will update the CNAME records for the IUware production URLs to point to the current beta site. There may be a brief period of downtime while SMT updates site settings in Azure, but the new site should be fully operational shortly after the DNS changes take effect.
There are a few things to be aware of:
- Product Keys – New product keys will be unavailable until unassigned product keys are imported into the new database.
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- SMT will start importing unassigned product keys on the afternoon of July 17th. This process will likely take an hour or two to complete and only applies to unassigned product keys. Assigned product keys will be imported and in place when the new version of IUware goes live.
- Existing Content – Everything that is currently publicly available on IUware will be available on the new version as well.
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- SMT will import all active and published titles and packages, along with their supporting content, to the new IUware site. However, archived or draft titles and packages, and their supporting content, will not be imported. Exceptions can be requested both before and after the release.
- Title & Package URLs – Direct title and package URLs will change for the new version of IUware.
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- The new site will support legacy title and package URLs, so existing links should still work. However, if you have URLs to specific titles or packages in your documentation or on your websites, you should plan to update them when it is convenient.
If you have questions or would like additional information, please reach out to iuware@iu.edu.
Sincerely,
-IT Community Partnerships on behalf of Service Management Technologies (SMT)