IT colleagues:
On September 26, 2024, we will retire the Knowledge Management System (KMS) and complete the move of the IU Knowledge Base to the ServiceNow Knowledge platform.
- The Knowledge Base at kb.iu.edu will be available during the transition.
- After the transition, both the home page at kb.iu.edu and existing pages will redirect to new ServiceNow Knowledge URLs for one year. We’ll provide resources to help site owners identify links they need to update after the migration.
- There will be a needed content freeze on the Knowledge Base (no revisions or new content) tomorrow and Wednesday, September 24 and 25.
- You can continue to communicate with the KM team and submit requests via kb@iu.edu, or by assigning tickets to the Knowledge Management group in ServiceNow.
- We welcome all your questions about the transition.
For further information about the transition, see https://kb.iu.edu/d/bims.
–IT Community Partnerships on behalf of the Knowledge Management team