IT colleagues:
The following email will be sent shortly to clients affected by a routing issue with Microsoft Exchange and ServiceNow. An impact list of these affected clients and their ServiceNow assignment groups is available. Please contact the Exchange Administrators at exchange@iu.edu with any questions.
–IT Community Partnerships
~~~~~ Text of Direct Mailing ~~~~~
Due to a routing issue with Microsoft Exchange, a mailbox that you own <mailbox name> did not deliver mail to your ServiceNow queue from approximately 12:30 PM until 6:00 PM EST on August 28th. Administrators fixed the routing, but you will need to take action to ensure that mail received during this period is not missed.
To determine what mail was affected, please take the following actions:
* Login to the Mailbox using the group account credentials above, using the https://mail.iu.edu .
* View any messages received during this window and compare to see if a ticket was generated in ServiceNow because of this email.
* Depending on how your rules are configured, you may need to check folders, subfolders, and deleted items to ensure that no email is missed.
* If no corresponding ticket is found, you need to manually create a new ticket with the information included in the email.
If you have additional questions, feel free to reply to this email or contact your local IT partner.
Thanks,
Exchange Administrators, ServiceNow Administrators, and Enterprise Support