ITCP Weekly Update July 22 – 26 – IT Community Partnerships

ITCP Weekly Update July 22 – 26 – A weekly digest from IT Community Partnerships of what our IT colleagues need to know

In today’s issue
Announcements
Upcoming events
Mailings
Resources
Did you know

Announcements

No new announcements

Upcoming events

Thursday, August 1
Knowledge Base transition to ServiceNow Knowledge coffee hours
1-2pm ET
Jacob Farmer and the Knowledge Management team invite you to the second of two coffee hours about the upcoming transition of the IU Knowledge Base to the ServiceNow Knowledge platform. They’ll discuss components of the project, including features and changes to expect. There will be ample time for questions, and these coffee hour sessions are being recorded.

Friday, August 9
Endpoint Management Services – coffee hours: IU Print
3-4pm ET
Endpoint Management Services (EMS) invites you to bi-weekly, one-hour Microsoft Teams coffee hours to discuss and field questions about the IU Common Build and IU Print. This session is focused on IU Print. This will be followed in two weeks with a session focused on macOS Common Build, then two weeks later on Windows Common Build. These session topics will continue to rotate every two weeks for the next several months to give you the opportunity to become more informed about these services and to ask questions.

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Learn about and register for upcoming trainings, infoshares, coffee hours, and more. Visit the ITCP calendar for the full list of events currently scheduled. Find recordings of previous infoshares by logging into the ITCP Kaltura page.

Mailings

If devices are still affected by the CrowdStrike global outage [July 19]
Zoom Minimum Version Policy – August 3 [July 24]
Cancelled – IU Windows Common Build coffee hours – July 26 [July 25]

Stay current on the latest service changes, security concerns, and information sharing events. Visit the ITCP blog for a searchable archive of ITCP mailings.

Resources
On the IT Community Partnerships homepage, find the tools and support you need and connect with the IT community.

Did you know…
Hours and location of your local campus IT support may be changing over the next few weeks as we move toward the fall semester. Check the Knowledge Base article Contact your campus IT Support Center for current information.

IT Community Partnerships (ITCP) supports those providing local UITS support at Indiana University through timely communications of important IT information, opportunities to connect with the IT community, and data resources to aid in decision-making for their unit or service.