IT colleagues: Jacob Farmer and the Knowledge Management team invite you to a coffee hour session about the upcoming transition of the IU Knowledge Base to the ServiceNow Knowledge platform. They’ll discuss components of the project, including features and changes to expect. There will be ample time for questions, and the coffee hour session will… Read more »
Month: July 2024
IUanyWare profile reset August 16, 2024
IT colleagues, The IUanyWare team plans to perform annual system maintenance in the early hours of Friday, August 16, starting at about midnight and ending around 6am. This periodic reset improves application, desktop, and storage performance. The maintenance will require a reset of all user profiles. Individualized settings will be lost in the reset. For… Read more »
ITCP Weekly Update July 22 – 26
ITCP Weekly Update July 22 – 26 – A weekly digest from IT Community Partnerships of what our IT colleagues need to know In today’s issue Announcements Upcoming events Mailings Resources Did you know Announcements No new announcements Upcoming events Thursday, August 1 Knowledge Base transition to ServiceNow Knowledge coffee hours 1-2pm ET Jacob Farmer… Read more »
Cancelled – IU Windows Common Build coffee hours – July 26
IT colleagues: The Endpoint Management Services (EMS) coffee hours session for tomorrow, July 26 has been cancelled. The series will continue with the next scheduled date of August 9 at 3pm on the topic of IU Print. Upcoming Schedule August 9: IU Print August 23: macOS Common Build September 6: Windows Common Build September 20:… Read more »
Zoom Minimum Version Policy – August 3
IT colleagues: We are reaching out with a reminder that on August 3, 2024, Zoom will be enforcing a new minimum version as outlined in their Quarterly Software Lifecycle Policy. These users are associated with a device running an older version of Zoom that will not be supported under this policy. While they have been… Read more »
If devices are still affected by the CrowdStrike global outage
IT colleagues: If devices are still affected by the CrowdStrike global outage, UITS recommends that you restart your device three times consecutively. If your device opens to the normal IU login screen, no further action is required. If you still experience issues, you need to remove corrupted files: Start Windows in Safe Mode or the… Read more »
ITCP Weekly Update July 15 – 19
ITCP Weekly Update July 15 – 19 – A weekly digest from IT Community Partnerships of what our IT colleagues need to know In today’s issue Announcements Upcoming events Mailings Resources Announcements Kaltura Recording: Coffee Hours – EMS macOS Common Build – July 12 The recording of the coffee hours by Endpoint Management Services, originally… Read more »
CrowdStrike global outage
IT colleagues: We are aware of the recent worldwide IT outages affecting IU Windows devices due to a software update from CrowdStrike. Our system administrators are actively working to restore service to impacted systems. Please check Status.IU for updates. UITS suggests that end users reboot their devices three times consecutively, as this may fix the… Read more »
Canvas and Redshelf Maintenance – July 20 & 24
IT colleagues, On Saturday July 20, between 8am and 12pm EST, Instructure (Canvas) will be performing a regularly scheduled monthly release in the IU Canvas instance. There is no downtime expected for this maintenance. Included in this release are: New Features Discussions: Ungraded Discussions Assign To Navigation: Analytics Hub Inbox (Faculty and Admins only) Add Signature… Read more »
Important update to CA Admin email address
IT colleagues: What’s changing? The University Information Security Office (UISO) is updating the contact email for SSL/TLS certificate help. The current address (ca-admin@uiso.iu.edu) will be replaced with iuca@iu.edu. The UISO asks that you update your records to reflect this change and that you use the new email address for future correspondence. Why the change? The… Read more »