IT Professionals,
On July 17 during scheduled maintenance on the IU Cloud Storage Portal, existing user authorization for Dropbox accounts was unexpectedly reset.
If any of your customers have a Dropbox drive that is no longer mapping correctly, this is most likely the cause. They will need to re-authorize Dropbox at IU Cloud Storage. Detailed instructions are available in the Knowledge Base article About the IU Cloud Storage Portal.
Once they have re-authorized Dropbox in the IU Cloud Storage Portal they may need to restart the Kumo client on their machine, or simply log out and log in again. When Kumo starts, it should attempt to mount their Dropbox drive.
If problems persist with customers not being able to mount their Dropbox drive after re-authorizing in the portal, please contact kumo@iu.edu.
We apologize for the inconvenience.
–IT Community Partnerships on behalf of IU Cloud Storage Team
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