IT Professionals:
On July 7, approximately 11,000 accounts will be contacted by the IT Communications Office with the message below. This group of staff, faculty, and students are those we believe may encounter problems with the change to modern authentication as they have utilized basic authentication in the last 7 days. An impact list of those staff members can be found here: Modern Auth Migration
–IT Community Partnerships on behalf of Enterprise Microsoft Administration
~~~~~ Text of Direct Mailing ~~~~~
Subject: Action requested – Security update for Exchange Online email and known issues
Greetings,
Microsoft is enhancing security measures for logging into Exchange Online. Because at least one of your devices accesses email using an older authentication method, it’s likely that this change will prevent you from accessing your email on one or more devices when this security enhancement occurs later this summer.
To reduce the chance of losing access, do the following:
- For the built-in email app on iOS or Android, remove the email account profile in the email application, and then re-add the account profile on your device.
- For older mobile devices or third-party mail applications, you may need to configure a new mail application. Microsoft recommends using the Outlook app on iOS and Android for better integration with the Exchange Online environment.
These steps will reduce, but not eliminate, the chance that you could lose access to your email on one or more of your devices. The age of your device, operating system, and mail app you use can still cause compatibility issues with the Microsoft enhancements. You will still be able to access your email via the web at mail.iu.edu.
If you have any other questions or issues, please contact your IT Pro or campus UITS Support Center.
Thank you,
The Exchange Administrators and UITS Client Support Teams
~~~~~ Today’s IT Pro Tip ~~~~~
For upcoming IT Pro events including infoshares, coffee hours, and more that you may be interested in, please visit the ITCP Event Calendar: https://events.iu.edu/itcp/