IT Professionals:
The following text will be sent to Sitehost [1] account owners and contacts about an upcoming storage server maintenance. A similar message is also being sent to Pages [2] account owners.
–IT Community Partnerships on behalf of the Enterprise Web Technical Services and UITS Support Center teams
[1] About Sitehost: https://kb.iu.edu/d/axnv
[2] About pages.iu.edu: https://kb.iu.edu/d/alcr
~~~~~ Text of Direct Mailing ~~~~~
Greetings Sitehost account owners and contacts,
On Thursday, January 20, the Enterprise Web Technical Services (WebTech) team attempted an update of our file storage server that resulted in an issue with the metadata services. These issues were the cause of our service outage. In working with our support vendor, we were able to temporarily resolve the issue; however, a long-term solution is needed.
To implement the long-term solution, WebTech will be switching to a temporary file storage server on Friday, January 28, at 8pm EST. All data from the current server will be synced with the temporary server and users can continue updating sites as usual.
WebTech will perform maintenance on our production servers and switch back from the temporary server on Saturday, February 5, at 9am EST.
Minimal to no downtime is expected during each switchover; however, changes will take time to sync and may not be immediately available if you make updates or publish content close to the switchover times.
From Jan. 28-Feb. 5, users will be able to update sites as usual; however, all snapshot backups will be lost and we will be unable to take snapshots during this week. Normal nightly snapshots will resume February 5, with snapshots happening at 11pm. At this time we will start reaccumulating our standard 14 days worth of data.
If you have questions please contact Tier 2 Support (Web Services Support) at sct2@iu.edu, or via phone: 812-856-SCT2 (7282) option 4, or 317-278-SCT2 (7282) option 4.
Thank you,
The Web Services Support & Enterprise Web Technical Services teams
~~~~~ Today’s IT Pro Tip ~~~~~
For upcoming IT Pro events including infoshares, coffee hours, and more that you may be interested in, please visit the ITCP Event Calendar: https://events.iu.edu/itcp/