Month: January 2022

IT Professionals: Please join ITCP and the ServiceNow team at an informal coffee hour on Zoom [1] where we will discuss the new ServiceNow module, Item Designer: Tuesday, February 1, 2:30 p.m. Thursday, February 10, 1:00 p.m. Item Designer allows agents and groups to manage their own catalog-items without administrative intervention and helps ensure a… Read more »

IT Professionals: The following text will be sent to Sitehost [1] account owners and contacts about an upcoming storage server maintenance. A similar message is also being sent to Pages [2] account owners. –IT Community Partnerships on behalf of the Enterprise Web Technical Services and UITS Support Center teams   [1] About Sitehost: https://kb.iu.edu/d/axnv [2] About pages.iu.edu: https://kb.iu.edu/d/alcr ~~~~~ Text of Direct Mailing ~~~~~ Greetings Sitehost account… Read more »

Colleagues,  The IT Leadership Community’s Mentorship Program recently celebrated the success of its latest mentor/mentee cohort—the class of 2021. Thanks to people just like you who participated, we are successfully building a strong foundation for mentoring in our workplace.   As we start the new year, we are reaching out to you to ask for your participation as a… Read more »

IT Professionals: The ServiceNow team is excited to announce a new module called Item Designer that is now in production in ServiceNow. Item Designer allows agents and groups to create, edit, and publish standardized Service Catalog items. It does this by structuring the item-creation process around a uniform presentation and workflow logic. In ServiceNow, the catalog-item system defines the items and services that users can… Read more »

IT Professionals:   IT People will undergo some updates to the web application on Thursday, January 20, at 5:00 a.m. The changes should have minimal impact but will result in some interface changes. All core functionality will remain the same, and this should have a low impact if any on operations.     Details about the change are available in the UITS… Read more »

IT Professionals, Examity will be performing routine platform maintenance Saturday, January 15, from 1–5AM EST. During this time, the Examity proctoring platform will be unavailable. As always, we will continue to provide timely communications concerning future updates as they become available. –IT Community Partnerships on behalf of The eLearning Services team ~~~~~ Today’s IT Pro… Read more »

IT Professionals,  The message below is being sent to all migrated Box users on January 12. On January 26, UITS will disable the ability to download Box migration reports.   There is no action item, but we wanted to notify the IT Pro community in case any user reaches out with questions.   —IT Community Partnerships on behalf of the Box Migration Team    ~~~~~ Text of Direct… Read more »

IT Professionals:    The following email will be sent to Pages [1] account owners addressing that the sendmail features on the Pages environment will be disabled by default starting January 12. Details can be found in the message below.    –IT Community Partnerships on behalf of the Enterprise Web Technical Services and UITS Support Center teams    [1] About Pages: https://kb.iu.edu/d/alcr   ~~~~~ Text… Read more »

IT Professionals:   Identity Management Systems would like to remind you of the upcoming changes to U2F security keys [1] on January 13, 2022. The following message will be sent directly to users utilizing U2F security keys enrolled with Duo for Two-Step Login.    A list of impacted users is available here [2].   –IT Community Partnerships on behalf of Identity… Read more »

IT Professionals: As your departments begin the new year and semester, we want to remind groups to reference the updated SSSP guidance information [1] when making Information Technology (IT) software and services purchases. The guidance outlines information on what IT software and services do and do not require SSSP requests form completion. We also encourage you to share the guidance information with all members of your department… Read more »