IT Professionals:
On Monday, November 1, Status.IU will move to ServiceNow. The end-user experience will remain relatively unchanged, and users will be automatically redirected from the current Status.IU site (https://status.iu.edu) to the ServiceNow Status portal (https://servicenow.iu.edu/status).
The migration will, however, involve significant changes to Status.IU’s RSS and its RESTful API data feeds. The purpose of this email is to make IT Professionals aware of these changes [1].
Specific information about the RSS and API changes follows, but if you have questions or need more information, then we encourage you to attend one of our informal coffee hours on Zoom [2]:
- Tuesday, October 12, 11:00 a.m.
- Wednesday, October 20, 1:00 p.m.
- Tuesday, October 26, 2:00 p.m.
Additionally, you can send questions and comments to smthelp@iu.edu.
RSS Changes
We will be retiring Status.IU’s RSS data feeds. After the migration has been completed, Status.IU’s RSS feeds will no longer be available.
RESTful API Changes
Status.IU’s RESTful API interface will be hosted on IU’s ServiceNow instance, and we will be retiring all but the Notices and the Notices/{id} resource endpoints. The Notices and the Notices/{id} API endpoints will generally function as they currently do, but the migration to ServiceNow will impose minor contract changes.
Sites and applications that depend on Status.IU’s RESTful interfaces will need to be updated to use the new API interface URI and to comply with the updated API resource contracts. Documentation for the updated API can be found here [3].
Next Steps
We encourage users to explore the new ServiceNow Status Portal as well as the new API endpoints. Starting on Tues., Oct 5, Status.IU Notification administrators will begin dual posting IT notices to allow time for testing.
–IT Community Partnerships on behalf of Service Management Technologies
[1] Status.IU Changes.docx
[2] https://iu.zoom.us/j/3327344589?pwd=WVZ3dlBhY0ZUaDZ1MGU5c1lxV3JHQT09
[3] https://servicenow.iu.edu/api/iuit/status/docs
~~~~~ Today’s IT Pro Tip ~~~~~
The WCMS team will hold monthly office hours to assist users and answer questions. Please join us on Zoom (https://iu.zoom.us/j/86419486190) the second Tuesday of every month from 2:30-3:30pm. Visit https://wcms.iu.edu for more information.