IT Professional Colleagues:
We have received feedback on common issues end-users are experiencing throughout the EXO migration. To help with these issues, we drafted the message below as a template which can be sent to end-users:
Hello,
Your email address will move to Exchange Online soon. If you encounter issues, below is a list of common solutions. Please save these instructions in an offline location in case you have problems and cannot access your email.
- For your desktop mail program (Outlook, Apple mail, etc.), close the program, reopen, and try logging in with [username]@iu.edu
- For your mobile device, remove and re-add your account with [username]@iu.edu
- To access email from the web application, go to https://outlook.com/owa/iu.edu and log in using [username]@iu.edu
Additional details and information about the Exchange Online migration can be found here: kb.iu.edu/d/ahza. We also recommend that you bookmark this Knowledge Base article for future reference.
Please consider sending the above email to end-users a day before they are scheduled to migrate. You can find a list of users with their migration date information on the IT Pro Tableau Dashboard [1]. To download the user list:
- Select “download” from the ribbon menu in the bottom right corner of the screen
- A pop-up menu will open, select “crosstab”
- Another pop-up menu will appear asking you to specify the sheet to download, select “Exchange Users” and a spreadsheet will open with the data
The download will respond to filters on the sheet, so if you only want a certain sub-set of data, please feel free to use the filters before initiating the download.
As a reminder, in order to view the dashboard, all users must be compliant with UA [2], FERPA [3], and HRMS Data Use Tutorial [4]. Data for users whose primary department is listed as a supported department in IT People will appear when viewing the dashboard.
–IT Community Partnership on behalf of the Exchange Migration Taskforce
[1] https://tableau.bi.iu.edu/#/site/prd/views/ExchangeMigration-ITPro/ExchangeMigration?:embed=y&:tabs=no
[2] https://informationsecurity.iu.edu/policies/acceptable-use.html
[3] https://ferpa.iu.edu/responsibilities/tutorial.html
[4] https://expand.iu.edu/browse/e-training/courses/hrms-data-use