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IT Community Partnerships Indiana University

Box Migration Errors

Posted on by mkleine

IT Professionals:

We are reaching out due to an error in the Box migration of one or more of the clients that you support [1]. We have a few options available to these clients to assist them with resolving their migration issues (see copy of the communication that will be sent to the clients below), and wanted to be sure that you were aware that you may be contacted by these clients. Support Center Tier 2 DSM can assist with any questions or issues that you have related to these contacts.

If these clients choose one of options that is not the re-migration, the below documents should be useful when helping the users migrate their data:

For Kumo/IUanyWare:

For OneDrive file restoration:

Please contact sct2@iu.edu DSM with any questions.

–IT Community Partnerships on behalf of the Support Center team

[1] Impact List of Users with Department [BEDA/IU Login Required]: https://iu.box.com/s/asqph7ju6it0678feofta1lsmioheduf

~~~~~ Text of Direct Mailing ~~~~~

Hello,

We are reaching out to you because, due to an error with your migration, some of your files did not move from Box to OneDrive correctly. All of your files are still in Box; nothing has been deleted. However, not all files have copied to your OneDrive. We sincerely apologize for this issue with your migration, and we have a few options for assisting with resolving your migration issue:

  • We can re-initiate the migration to another folder which we will call  “FromBox2”. This will copy all of the files on which your account is the primary owner from Box to OneDrive, as the initial migration was supposed to do. Unfortunately, this option will not migrate collaborations correctly, and all collaborators will be given “viewer” only privileges.  So you would need to change permission to editor for each file where anyone needs to edit documents. It will also be necessary for you to merge any files in FromBox that you have added or changed into the new FromBox2 folder, then delete the original FromBox folder. Your IT Pro or Support Center Tier 2 DSM can assist with this.
  • Your IT Pro or Support Center Tier 2 DSM can assist you with copying your files from Box to OneDrive using IU Cloud Storage and a virtual desktop in IUanyWare. This will allow you to utilize the high speed connection of the IUanyWare server to copy your files. Similar to the above, if they are copied to a new directory, sharing permissions will need to be re-created
  • If your files were initially moved to OneDrive but ended up in a deletion area of OneDrive (the primary or secondary Recycling Bin), your IT Pro or Support Center Tier 2 DSM can assist with using native OneDrive file recovery options to restore them. This may be ideal if you have made many edits to your files in OneDrive since you were migrated. However, this option may not be the best one if you have a large number of items to restore due to limitations of OneDrive’s file restoration functionality.

Please let us know which option will best serve your needs so that we can assist with completing your migration successfully.

UITS Support Center Tier 2
Desktop/Server/Mobility Team
812-856-SCT2(7282), Option 2
317-278-SCT2(7282), Option 2
sct2@iu.edu

~~~~~ Today’s IT Pro Tip ~~~~~

In case you missed it, the infoshare about the Box Migration: Institutional Storage and Case Study, can be found on Kaltura at: https://iu.mediaspace.kaltura.com/media/INFOSHARE+Box+Migration+-+Institutional+Storage/1_u7yslukf/46051381

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