Responsibilities include:
– Supervise a team of 9 information technology specialists. Review,
develop, or modify work plans, methods, and procedures. Working within a
modified Agile Scrum methodology, determine work priorities and ensure work
schedules provide adequate staff coverage. Assign and distribute work and
review it for accuracy and completeness.
– Manage the development, design and implementation of new applications
and changes to existing systems.
– Manage day-to-day operations including troubleshooting and
maintenance. Respond to customer service escalations & complaints and
assist team members with difficult or unusual assignments. Resolve problems
and mediate conflicts.
—
Leave a Reply